FAQ

Frequently Asked Questions

We're here to Help

What does "natural" mean in relation to your products?

Our products are formulated with ingredients derived from natural sources, avoiding harsh chemicals and synthetic additives. We prioritize ingredients that are sustainably sourced and ethically produced.

Yes, we are committed to creating toxin-free products. Our formulations avoid known harmful chemicals and toxins often found in conventional skincare. We regularly test our products to ensure purity and safety.

Our products stand out through a combination of high-quality, ethically sourced ingredients, sustainable practices, and clinically proven results that deliver a noticeable difference.

Complete ingredient lists are available on our website for each product. You can also find this information on the product packaging itself.

What's the best way to reach you, and how soon can I expect a reply? 

The best way to reach us is via email at lananaturalis@mail.com We aim to respond to all emails within 24-48 hours.

For order-related issues, please email us at lananaturalis@mail.com with your order number and a description of the problem.

For general inquiries or product information, please use our contact form or email us at lananaturalis@mail.com.

At this time, we primarily offer email support to ensure prompt and thorough responses to all inquiries. We appreciate your understanding.